At NABSPAK, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Please review our refund policy below to ensure a smooth and easy process.

1. Eligibility for Refunds
   Returns: You can return most items within 30 days of receipt. The item must be in its original condition, unused, and with all original packaging and tags intact.
Exceptions: Certain items are not eligible for refunds, including:
Customized or personalized items
Perishable goods
Digital downloads and software
Items marked as non-returnable on the product page
2. Initiating a Return
   Contact Us: To initiate a return, please contact us directly. Our customer service team will assist you in starting the return process and provide you with a return authorization and shipping label if applicable.
Customer Service: You can reach us via email at customerservice@nabspak.com or call us at 908-620-6882. Please have your order number and details ready when contacting us.
3. Shipping Costs
   Return Shipping: If the return is due to a NABSPAK error (e.g., incorrect or defective item), we will cover the return shipping cost. For other returns, customers are responsible for the return shipping charges.
Return Label: A prepaid return shipping label will be provided for eligible returns. If you choose to use your own shipping method, please ensure you get tracking information.
4. Refund Processing
   Inspection: Once we receive your returned item, it will be inspected. We will process your refund within 5-7 business days after inspection.
Refund Method: Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
   Exchange Requests: If you wish to exchange an item, you can return the original item for a refund and place a new order. We do not offer direct exchanges.
6. Damaged or Defective Items
   Report Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any shipping costs.
7. Order Cancellations
   Before Shipping: You can cancel your order free of charge if it has not yet been processed. To cancel, contact customer service as soon as possible.
After Shipping: If your order has already been shipped, you will need to return the item for a refund.
8. Contact Us
   For any questions or to initiate a return, please contact us:
   Email: customerservice@nabspak.com
   Phone: 908-620-6882
   Address: NABSPAK, 45 Lanier Lane, Bay Shore, New York, 11706

   Thank you for shopping with NABSPAK! We appreciate your business and look forward to serving you again.